The most expensive part of a service call to a remote area is travel time. Regular round-trip travel-time to Fort McMurray or Grande Prairie from Edmonton is nine hours. Nine hours at a $70/hour service rate is $630. With the new VST program, a customer will be charged a $100 flat rate for travel time, and then pay the basic $70/hour for service. That is a cost savings of $500!
We do this by grouping calls to the Fort McMurray or Grande Prairie area on specific dates. One of our Technicians visits the area approximately every two weeks. For more information about the program, and our VST schedule, please contact our Service Department.
Complete all fields below to send our Service Department a ticket for a machine issue. If you would prefer, dial 1-866-722-9144 to speak with our Service Coordinator directly.